Shipments and returns

Free Delivery

We offer free delivery on orders of £25 or more.  This offer excludes wholesale orders and delivery outside of the UK.

The free delivery service is offered with Royal Mail Standard Delivery.

Your shipment

We aim try to dispatch goods on the day of purchase.  Where this is not possible we will dispatch goods within 3 working days.

First Class Postage v Standard Postage

First Class postage is not a next day service.  Delivery with the Royal Mail takes 1-2 working days once your order has been dispatched.  If you select this service we will prioritise your order and make every effort to get it to you as soon as possible.  However, this option simpy means that your order will be dispatched via First Class post and it may still be subject to up to 3 working day delay for handling.  If you are concerned about your order or want a more accurate expected delivery date you should contact us via the contact us form here.

Standard Postage takes 2-5 working days for delivery once your order has been dispatched.


Please send returns to

Matcha Factory
Watling Court,
Orbital Plaza,
Watling Street
WS11 0EL
United Kingdom